🔐How to delete my account?

You can find instructions on how to delete your account on the Insynergi platform by Insynergi Oy (ex. Everlume Oy) on this page.

To delete your account on the Insynergi platform, please follow these steps:

1. Log in to your Insynergi account using your username and password.

2. Navigate to the account settings or profile section of the platform. This is usually located in the dropdown menu or sidebar.

3. Look for an option or link labelled "Delete Account". Click on it to proceed.

4. You will be asked to confirm your decision to delete your account. Follow the prompts to confirm.

5. Once confirmed, your account will be scheduled for deletion. Depending on the platform's policies, it may take some time for your account to be fully deleted from the system.

If you encounter any difficulties or have specific questions about deleting your account, you can reach out to Insynergi's customer support for assistance:

• [e-mail] (Typical answer 1-2 business days)

• [phone] (Mon-Fri 09.00 - 16.00)

Visual guidance to account deletion:

Step 1.

Find the Profile tab in the menu

Step 2.

Tap to the menu section

Step 3.

Navigate to the Account section

Step 4.

Delete the Account

When you delete your account on the Insynergi platform, the following types of data may be deleted:

1. Personal information: This includes your name, email address, phone number, and any other information you provided during account creation.

2. User-generated content: Any content you created or uploaded to the platform, such as posts, messages, or files, may be deleted.

3. Usage data: Information about how you interacted with the platform, such as your browsing history, preferences, and activity logs, may be removed.

However, some data may still be stored for a certain period or in certain circumstances:

1. Backup copies: Deleted data may still exist in backup systems for a limited period (30 days from the moment of deletion) until they are overwritten or deleted as part of routine backup processes.

2. Legal or regulatory requirements: Insynergi may be required to retain certain data for compliance with legal or regulatory obligations, such as tax records or financial transactions.

3. Anonymized data: Aggregated or anonymized data that does not personally identify you may be retained for analytical or statistical purposes.

The time period for the complete deletion of data may vary depending on internal policies, legal requirements, and technical constraints. Typically, personal data will be permanently deleted from active systems and backups after 30 days from the moment of deletion. The timeframe after the account deletion request is processed, in compliance with applicable laws and regulations. It